Terms & Conditions

1. About these terms

These terms apply when you use this website, book an appointment or have a treatment with LiShic Beauty. LiShic Beauty is run by Jenny Ho within Ishoka, 11 Albyn Terrace, Aberdeen AB10 1YP.

By booking an appointment you agree to these terms. If anything is unclear, please ask before you book. Nothing in these terms takes away your legal rights as a consumer.

2. Booking your appointment

• Appointments are booked through the online calendar on this website, or by contacting Jenny directly.
• Appointments need to be booked at least 24 hours in advance.
• Your appointment is confirmed once your booking fee has been paid and you have received a confirmation.
• Please check the details in your confirmation and tell us straight away if anything is wrong.
• Treatment times shown on the website are a guide and can vary a little from person to person.

3. Prices, booking fees and payment

• Prices are shown in pounds sterling on our Treatments & Prices page and in the booking calendar. The price you pay is the price shown when you book.
• Special offers and introductory prices can change or end at any time, but never for an appointment you have already booked.
• A £60 booking fee is taken when you book. It secures your appointment and comes off the price of your treatment.
• The balance is due on the day of your treatment.
• Some treatments have a price that starts "from" a set amount. Jenny will confirm the final price with you before your treatment begins.

4. Cancelling or changing an appointment

Your appointment time is set aside just for you, so please give as much notice as you can.

• 48 hours' notice or more: we will move your booking fee to a new appointment or refund it, whichever you prefer.
• Less than 48 hours' notice, or if you do not attend: your booking fee is kept. It covers the time held for you, which we are unlikely to be able to offer to someone else at short notice.
• Running late: if you arrive more than 15 minutes late, we may need to shorten or rebook your treatment so the next client is not kept waiting. If we have to rebook, the short notice rule above applies.
• If we need to cancel: occasionally we may have to move or cancel an appointment, for example because of illness. We will tell you as soon as we can and offer a new appointment or a full refund of your booking fee.

We understand that genuine emergencies happen. Please get in touch and we will always try to be fair.

5. Consultations and patch tests

Some treatments need a consultation or patch test first. These are free and are there to keep you safe.

• Microblading: a consultation and patch test at least 24 hours before your treatment.
• Brow tints, brow lamination, LVL and lash tints: a patch test 48 hours before your treatment if you are a new client.
• Tattoo removal: a patch test at least 48 hours before your first treatment.

If a patch test has not been done in time, or it shows a reaction, we will not be able to carry out the treatment.

6. Your health and suitability

• Before your treatment we will ask about your health, medication, allergies and skin. Please answer fully and honestly, and tell us if anything changes before your appointment.
• Please let us know before you book if you are pregnant or breastfeeding, as some treatments will not be suitable.
• If we believe a treatment is not safe or suitable for you on the day, we may postpone it or suggest something different. Where this is for a reason nobody could have known in advance, we will move or refund your booking fee.
• If a treatment cannot go ahead because of health information that was not shared with us when we asked, your booking fee may be kept.

The information on this website is general guidance. It is not medical advice.

7. Age

Some treatments are only available to clients aged 18 or over, and we may ask for proof of age.

8. Results and top ups

• Everyone's skin is different, so results, healing and how long a treatment lasts vary from person to person. Photos on our website and social media are examples, not a promise of an identical result.
• Some treatments are completed over more than one appointment. Microblading, for example, is refined at a separate session around six weeks after the first treatment.
• Top ups and follow-up sessions are charged at the prices shown on our Treatments & Prices page.
• We will always tell you honestly what a treatment can and cannot achieve before you go ahead.

9. Aftercare

You will be given aftercare advice for your treatment. Following it is an important part of healing well and getting a good result. We cannot be responsible for problems caused by aftercare advice not being followed.

10. If you are not happy

If you have a concern about a treatment, please contact Jenny as soon as you can, ideally within 14 days, so we can look at it while it is fresh. We will listen, assess it with you and do what we reasonably can to put it right.

This does not affect your legal rights.

11. Photos

We may take before and after photos for your treatment record. We only share photos publicly with your written permission, and you can say no and still have your treatment. Our Privacy Policy explains more.

12. Respect and safety

We want every visit to be relaxed and comfortable, for clients and for Jenny. We ask everyone to treat each other with respect.

We may refuse or stop a treatment if a client is abusive, appears to be under the influence of alcohol or drugs, or if continuing would not be safe.

13. Using this website

• We take care to keep this website accurate and up to date, but treatments, prices and availability can change.
• The words, photos, videos and logo on this website belong to LiShic Beauty or are used with permission. Please do not copy or reuse them without asking first.
• Our website links to other websites, such as Instagram and Facebook. We are not responsible for their content or for how they use your information.

14. Our responsibility to you

We carry out every treatment with reasonable care and skill.

We do not exclude or limit our responsibility where it would be unlawful to do so. This includes death or personal injury caused by our negligence, and your rights under the Consumer Rights Act 2015.

We are not responsible for:

• results that differ from what you hoped for, where the treatment was carried out properly
• problems caused by health information that was not shared with us, or by aftercare advice that was not followed
• loss of or damage to belongings you bring with you, unless we caused it

15. Your personal information

We look after your personal information carefully. Our Privacy Policy explains what we collect, why, and the rights you have.

16. Changes to these terms

We may update these terms from time to time. The terms that apply to your appointment are the ones shown on this page when you booked.

17. The law that applies

These terms are governed by Scots law. Any dispute we cannot settle between us can be dealt with by the Scottish courts. If you live elsewhere in the UK, you can also bring a claim in the courts where you live.

18. Contact us

If you have a question about these terms or your appointment, contact Jenny:

• Email: [email protected]
• Phone: +44 7716 081772
• Address: LiShic Beauty, within Ishoka, 11 Albyn Terrace, Aberdeen AB10 1YP